Terms of Use

These terms apply when you create a Kelora account or use the Kelora website and app, operated by Kelora Pty Ltd, ABN 30 701 933 324 (“Kelora”, “we”, “us”) in Australia. By creating an account you agree to them.

What Kelora is, and is not

Kelora is a dietary support tool: a staged program with recipes, food guidance, planning and tracking. It is not medical advice, diagnosis or treatment, and it does not replace your treating practitioner. Do not use Kelora to make decisions about medication or treatment. If you are unwell, or you have a history of disordered eating, work through this program with a qualified clinician. In an emergency, contact emergency services, not the app.

Your account

• You must be 18 or older and able to enter this agreement.
• Sign-up currently requires a referral code from a practitioner. Your discount is set by the offer your practitioner chose, is shown to you before you pay, and stays at that rate for as long as your subscription runs.
• Keep your sign-in details to yourself; you are responsible for activity on your account.
• Give us accurate information, especially in the safety questions. The program’s guidance depends on it.

Subscriptions and billing

• Kelora is a paid subscription, billed in Australian dollars by our payment provider, Stripe. The price and billing period are shown before you pay.
• Your subscription renews automatically until you cancel.
• You can cancel at any time from your Account. You keep access until the end of the period you have already paid for.
• Nothing in these terms limits your rights under Australian Consumer Law, including remedies for services that are not delivered as promised.

Your content and your data

Notes, meal photos and meals you build remain yours. You give us the limited licence needed to store and display them back to you in the app. How we handle your information, including the practitioner sharing you control, is set out in the Privacy Policy, which forms part of these terms.

The assistant

The in-app assistant answers questions about food, recipes and the stages, grounded in the program’s own data. It deliberately refuses questions that belong with your practitioner: stage moves, symptoms, supplements, children and pregnancy. Its answers are part of the dietary support tool, not medical advice.

Acceptable use

Do not misuse the service: no attempting to access other people’s data, no scraping or reselling the content, no uploading unlawful material. Recipes and program content are for your personal use. We may suspend accounts that break these terms, and we will tell you why.

Practitioners

Practitioner accounts (referrals, the directory, certification and commission payouts) are governed by the practitioner terms accepted in the practitioner portal, in addition to these terms.

Liability

To the extent permitted by law, and without limiting your Australian Consumer Law rights, we are not liable for indirect losses arising from your use of the app. Nothing here excludes liability that cannot be excluded under Australian law.

Changes, governing law, contact

If we change these terms in a way that matters, we will tell you in the app or by email. These terms are governed by the laws of New South Wales, Australia. Questions: use the contact page.